Privacy Policy

At knitfindz, we prioritize your privacy and are dedicated to maintaining a transparent, trustworthy relationship with you. We believe in the importance of protecting your personal information, which is why this Privacy Policy outlines the information we collect, how we use it, and how we safeguard it. We also explain the choices available to you regarding your data and how you can reach us with any privacy concerns.

Your Privacy, Our Commitment:
Rest assured, we do not sell, rent, or share your personal information with third parties for marketing purposes.

1. Information We Collect

We collect personal information from you in various ways, such as when you make a purchase, register on our site, or interact with our customer support. The types of information we may collect include:

  • Personal & Contact Details: Your name, email address, shipping and billing addresses, purchase history, preferences, and any additional information you provide during interactions with us.

  • Payment Details: Depending on the payment method, we may collect partial card information, billing details, and account identifiers, but we never store full payment information.

  • Technical Data: Your IP address, browser type, device information, language settings, operating system, and any other technical data collected while browsing our website.

  • Marketing Preferences: Your consent for receiving marketing materials and how you prefer to be contacted.

2. Information You Share with Us

You may choose to share additional information voluntarily, including:

  • When you make a purchase or browse our store

  • Content such as photos, reviews, and comments

  • Preferences regarding products, specific offers, or content you find interesting

This helps us enhance your shopping experience and better serve your needs.

3. How We Use Your Information

The information you provide is used to:

  • Personalize your shopping experience: Tailor recommendations and offers based on your interests.

  • Process transactions: Handle payments and ensure timely delivery of your purchases.

  • Offer customer support: Assist with any questions or concerns before, during, or after your purchase.

  • Send updates and offers: Provide you with relevant information about products, promotions, and news that align with your preferences.

4. Cookies, Analytics & Tracking Tools

To improve your shopping experience, we use cookies and tracking technologies like Google Analytics:

  • Cookies: These small text files help us remember your preferences, such as your language or currency choice, and retain your cart contents between visits.

  • Google Analytics: This tool helps us analyze website traffic and user behavior so we can improve site functionality.

  • Web Server Logs: We may collect information such as referring URLs or IP addresses to optimize our website’s performance.

While cookies enhance your experience, they are optional. If you prefer not to use cookies, you can disable them in your browser settings, though this may limit certain features on our site.
To opt out of Google Analytics, you can use the browser plugin here: Google Analytics Opt-Out.

5. Email & Text Communication

By opting in, you may receive up to 4 text messages per month with product updates, promotions, and news. These messages are completely free.

To unsubscribe from text or email updates, simply email us at: [email protected].

6. Who We Share Your Information With

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted partners to help fulfill our business operations, including:

  • Payment processors and delivery partners for order fulfillment

  • Service providers such as Google and web hosts to support our online store

  • Tax authorities for invoicing and compliance with legal requirements

In rare cases, we may need to disclose information for legal reasons or to prevent fraudulent activities.

7. How We Protect Your Data

We implement advanced security measures to protect your personal data:

  • SSL encryption: All sensitive payment information is encrypted for security during transactions.

  • PayPal for payment processing: We do not store your payment details—everything is handled by PayPal for added security.

While we cannot guarantee 100% security, we continuously update our systems to ensure your data remains as safe as possible.

8. Data Retention

We retain your personal information as long as necessary to provide our services. However, we may need to retain certain information for legal, compliance, or fraud prevention purposes even after your account is closed.

9. Withdrawing Consent

You have the right to withdraw consent at any time. Please be aware that withdrawing consent may affect your ability to use some of our services. To do so, simply email us at [email protected].

10. Reviewing & Updating Your Information

You can access and update your personal data at any time. If any of your information is incorrect or needs to be modified, let us know and we will make the necessary corrections. We may ask for verification of your identity to ensure the accuracy and security of your data.

To review, update, or delete your personal information, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated to you via email.

Please check this page regularly to stay informed of any updates related to how we handle your privacy.